Q: How can I get the quotation?
A: Please kindly send size or the layout of your staircase. The price depends on the size and materials
If you have more requirements for the accessories, please tell us at first.

Q:How long could I get the products?
A:We transport products by sea with CIF term, would you mind telling me the nearest seaport from you?
So that we could work out the shipping costs and shipping time for you.

Q:What the delivery time of the staircase?

A: The delivery time of the staircase is around 30-35 days.

Q: What is your warranty?
A: 10 years quality warranty and 24 hours after-sale service are provided.

Q: What kind of staircase you are producing?
A: We are producing Classic & Modern styles, indoor & outdoor staircase. Welcome to ask for the catalogue. Or you can send the model you like to us.

Q: What kinds of packing do you have?
A: Usually, we use the packing is bubble bag + wooden frame. Also can changed into wooden / plywood case + bubble bag according to your requirements.
If the items were damaged when you received, please kindly send us the photo. We will claim for compensation or resent you the new one immediately.

Q: Can I place the sample order?
A: Sure, sample order is available. But the charge of delivery fee need to be paid by client.

Q: What’s the payment way and payment terms?
A: Usually we use Alibaba Trade Assurance Order, T/T, Western Union, and Cash.
30~50% deposit for the production and balance must be paid before shipping.